Wunderwins Casino - プレイヤーの撤退が遅れています。

I often get free spins there without a deposit because I've deposited there a few times. And now I've been waiting for my payout for two weeks. I can't reach anyone in support or by email.

Ich bekomme dort öfters gratis spins ohne einzahlung weil ich da auch öfters mal eingezahlt habe. Und jetzt warte ich seit 2 Wochen auf meine Auszahlung. Im Support oder per Mail erreiche ich niemanden.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wunderwins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is this your first payout from the casino?
• Have you completed the verification process in the casino successfully?
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were in contact with casino support?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear DENNIS654321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DENNIS654321,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas