Wunderwins Casino - 選手の退出手続きが遅延しています。

I'm having major problems withdrawing my winnings from wunderwins.com. On May 10th, I reached a total balance of €5,500 and requested a withdrawal via Mifinity in several installments that same day. Unfortunately, my money hasn't arrived yet. In the meantime, I've been in daily contact with wunderwins.com support and have been given the runaround in various ways. Sometimes it's the payment provider Mifinity's fault and there are problems there, then suddenly my Wunderwins account needs to be re-verified, even though this was done not too long ago and I was already fully verified. For the past week, all I've been getting from support is that my case has been escalated and is being processed, and I'll receive an update from the payment team. Despite numerous promises, this hasn't happened. According to support, I can't reach the payment team.

I did not claim a deposit bonus and definitely did not play with bonus money. I also do not have a duplicate account or anything like that.

Previous withdrawals via mifinity always reached me within 2-4 days.

Ich habe große Probleme mit der Auszahlung meiner Gewinne auf der Seite wunderwins.com. Ich habe 10.05. ein Gesamtguthaben von 5500€ erreicht und habe dies am selben Tag in mehreren Etappen zur Auszahlung per Mifinity angewiesen. Leider hat mich mein Geld bis heute nicht erreicht. In der Zwischenzeit habe ich täglich Kontakt mit dem Support von wunderwins.com gehabt und wurde immer wieder auf verschiedene Weise vertröstet. Mal ist der Zahlungsanbieter Mifinity Schuld und es gibt Probleme diesbezüglich, dann sollte mein Konto bei Wunderwins auf einmal neu verifiziert werden, obwohl dies vor nicht allzu langer Zeit schon passiert ist und ich bereits vollständig verifiziert war. Nun bekomme ich seit einer Woche nur noch die Antwort vom Support, mein Fall wurde eskaliert und wird bearbeitet und ich würde ein Update vom Zahlungsteam bekommen. Dies geschieht leider trotz vieler Versprechungen nicht. Das Zahlungsteam ist für mich laut Support leider nicht zu erreichen. 

Ich habe keinen Einzahlungsbonus in Anspruch genommen und auch definitiv nicht mit Bonusgeld gespielt. Auch habe ich keinen Doppelaccount oder ähnliches. 

Vorherige Auszahlungen per mifinity haben mich immer innerhalb von 2 - 4 Tagen erreicht. 

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Dear MaerteBMG,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please specify when you passed the account verification?
• Have you managed to successfully pay out from the casino in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas