Yuugado Casino - プレイヤーの賞金は没収されました。

I used your services when withdrawing money from mystakecasino, but I've run into withdrawal problems again.

This time, I was playing at Yuugado Casino when suddenly I was unable to withdraw money and it was confiscated a month later.

I have passed identity verification and have made many withdrawals, and have been playing for over two years.

"The fraudulent activities described in Terms of Use 3.12, Terms of Use 5.1.4, and Terms of Use 2.1.3 have been confirmed by the responsible personnel."

However, I have never played table games, I am not involved in any conspiracy, and no one in my family plays. I am sure we played popular games.

I don't remember the registration date as it was over two years ago.

I think the withdrawal request date was 11/27 and the confiscation email was sent on 1/2.

Please mediate again this time.

mystakecasinoの出金の際にお世話になったのですが、また出金トラブルに巻き込まれました。

今回は優雅堂カジノで遊んでいましたら突如出金されなくなり、1ヶ月後に没収されました。

本人確認は通っていて何度も出金して、2年以上遊んでいます。

「ご利用規約3.12、ご利用規約5.1.4、ご利用規約2.1.3に記載の不正行為を担当配置で確認」

とのことですが、テーブルゲームで遊んだことはないですし、共謀もしていませんし家族でプレイしている者もいません。人気ゲームで遊んでいたことは確かです。

登録日は2年以上前なので覚えていません。

出金申請日は11/27で没収のメールが1/2だと思います。

今回も仲介お願いします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you created a regular player account to play on the website?
• Could you please confirm whether you are currently able to access your account?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Attila G.

Am I correct in understanding that you have created a regular player account to play on the website?

Yes, of course.

Check if you can currently access your account.

No, I can't. My account is locked.

Is it possible that your family or someone using the same IP address has created an account at this casino?

There is no possibility that any family members have registered since registering more than a year ago up until now.

I've heard that IP addresses can happen by chance since I play in the city, but I don't do it intentionally.

Can you tell us which games you focused on - slots, live casino, sports betting etc?

Mainly slots.

ウェブサイトでプレイするために通常のプレーヤーアカウントを作成したと理解してよろしいでしょうか?

はい、もちろんです。

現在、アカウントにアクセスできるかどうかを確認してください。

出来ません。アカウントロックされています。

あなたの家族や同じ IP アドレスを使用している誰かがこのカジノにアカウントを作成している可能性はありますか?

1年以上前に登録してから現在まで家族で登録した可能性はありません。

IPアドレスは街中でプレイしているので偶然有り得るとは聞きますが意図してそういうことはしていません。

スロット、ライブカジノ、スポーツベッティングなど、どのゲームに重点を置いていたか教えていただけますか？

主にスロットです。

I am reporting that I have received the following email from Yuugado Support.

優雅堂サポートからこのような内容のメールが届いているので報告します。

Dear jgmp5,

Thank you very much for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you have used a VPN in this casino?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Attila G.

Let me know if you've used a VPN with this casino.

I have never used it once.

Did you pass verification before losing access to your account?

I passed.

Have you accumulated winnings with or without active bonuses?

I have done this many times and have a history of withdrawals in the past.

このカジノで VPN を使用したことがあるかどうか教えてください。

一度も使用したことありません。

アカウントへのアクセスを失う前に検証に合格しましたか?

合格しています。

有効なボーナスの有無にかかわらず、賞金を蓄積しましたか?

何度もして過去に出金履歴もあります。

Dear jgmp5,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Yuugado Casino representative to join this conversation.

Dear Yuugado Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

jgmp5, Casino Guru

I hope you are doing well.

The account has been closed due to fraudulent activity as outlined in Terms of Service 3.12, Terms of Service 5.1.4 and Terms of Service 2.1.3.

As a result, your withdrawal request has been rejected and all of your withdrawal request amount and remaining balance have been confiscated.

Thank you very much for your cooperation.

Complaints Team

jgmp5様、Casino Guru様

お元気でいらっしゃることを願っております。

アカウントは、ご利用規約3.12、ご利用規約5.1.4、ご利用規約2.1.3に記載の不正行為を担当部署で確認したため、閉鎖されました。

このため、ご出金申請は不承認となり、所持されていたご出金申請金額ならびに残高は、全て没収となっております。

どうぞよろしくお願いいたします。

苦情チーム

I have been playing at this casino for over two years and have made quite a few withdrawals, so I am suddenly being told that there is some kind of fraudulent activity that I don't understand and I don't understand it.

2年以上このカジノで遊んで出金も結構していて突然よく分からない不正行為と言われ、理解できません。

Dear Yuugado Casino,

Thank you for your response.

At this stage, your explanation only references several sections of your Terms of Service (3.12, 5.1.4, and 2.1.3), without providing any concrete details regarding the alleged fraudulent activity. Given the seriousness of the accusations and the confiscation of the player’s entire balance, a general reference to the Terms is not sufficient.

Therefore, I kindly ask you to provide specific and verifiable evidence supporting your decision (for example: detailed findings, technical logs, detected patterns, or a clear description of the actions considered fraudulent). Please send this information directly to me at barbora.p@casino.guru so it can be reviewed internally.

Thank you in advance for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I still receive bonus offers from Vera John Casino, which is in the same group as Yuugado.

From what I can see, a large amount of money has been confiscated, so isn't this a Ponzi scheme?

未だに優雅堂と同じ系列のベラジョンカジノからボーナスオファーが届きます。

見る限り大量の没収をされているようですしポンジスキームでは？

Dear Player,

I have attempted to contact Yuugado Casino repeatedly, but unfortunately, I have not received any response. Without cooperation from their side, there is very little more we can do at this stage. Therefore, I will mark the complaint as unresolved in our system.

I understand that this is not a satisfactory outcome. However, please note that unresolved complaints negatively impact the casino’s rating, which may encourage them to reconsider their approach in the future.

If the casino decides to respond at any point, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Curaçao Gaming Control Board and submitting a complaint directly to them. Although the regulator states that it does not handle individual disputes between players and operators, you may still try reaching them at: complaints@cga.cw

Please let me know if you need any assistance with submitting your complaint, or inform me of any updates should you receive a response (barbora.p@casino.guru).

I’m truly sorry that I could not be of more help on this occasion.

Best regards,

Barbora