Zangabet Casino - 賭け条件を満たしていないため、プレイヤーの賞金は保留されます。

been using this site over the past month and have successfully won and withdrawn money after completing verification. I never accept bonuses due to the wagering requirements. However, on two occasions, a £10 bonus was automatically applied to £10 deposits without my knowledge or consent.

As a result, I was given a wagering requirement that I was not aware of. Since then, I have made further deposits of £10 and £20, neither of which had any bonus attached, and I have won additional money through playing slots.

When attempting to withdraw my winnings, I have been informed that I still have an outstanding wagering requirement of £1,020.02. Despite continued play, this amount has not decreased at all.

From my understanding, any wagering requirement should be cleared once the deposit and associated bonus funds have been fully used. Additionally, the site’s terms state that a minimum deposit of £20 is required to qualify for a bonus, yet both bonuses were applied to £10 deposits.

I have contacted the company multiple times but have received little to no response. The last communication I received simply stated that the wagering requirement was linked to two deposits, without addressing my concerns. The lack of communication is extremely frustrating.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zangabet Casino. Our understanding of the bonus wagering requirement is the same in this particular situation. Small bonus balances remaining from before the relevant gameplay took place shouldn't be used as an excuse to require wagering, or considering winnings as bonus money.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to the records detailing when your deposits took place? Would you be able to share screenshots?
• Do you have access to the records detailing when the casino bonuses were active? Would you be able to share screenshots?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have emailed the information across. Thank u

Did you receive my email?

Thanks for your reply and the information provided via email.

Are you able to access the 'free spins' section of your account? Is there any relevant information regarding the previous bonuses you received at that time? https://zangabet.com/en/dashboard/free-spins

Please share any relevant information with me, if available.

Looking forward to your reply.

This is the only information I can get on the free spins. This changes daily as they add free spins and they expire. I don’t use them. I have continued to email about the wager requirement and I am not getting any reply’s now

There is no information regarding any bonuses I have via email or on my account. I get weekly auto emails stating about free spins been added

Thanks for your reply and the information provided via email.

I suggest you request the game history from that day from the casino in Excel format. These records should show your bets and the evolution of your balance, and whether the wagering requirement was applicable.

Kindly contact the support and forward it to me for review. If the casino refuses to provide these records, please save your communication and forward it to me instead. My email is tomas@casino.guru

Thanks in advance for your cooperation.