Zip Casino - プレイヤーの出金が遅れている。

This is zip casino. The casino offers a daily withdrawal limit of €700 and a weekly withdrawal limit of €3500 at my level. I asked via chat if I could make a daily withdrawal of €700, as stated in the terms and conditions, but they say you have to wait for the withdrawal request to be approved first, which is not stated in the terms and conditions. The casino promises a 72-hour processing time, which has not happened, and if a new withdrawal can only be made after the previous one has been approved, €3500 is not possible in a week. The account has been confirmed some time ago, according to the website and chat, everything should be fine in this regard. Processing and approving withdrawals just doesn't work.

Kyseessä zip casino. Kasino tarjoaa minun tasollani 700€ vuorokausi nostorajan ja 3500€ vikko nosto rajan. Kysyin chatin kautta voinko tehdä vuorokaudessa 700€ noston, niinkun ehdoissa lukee mutta kuulemma pitää odottaa nostopyynnön hyväksyntää ensiksi mitä ehdoissa ei lue. Kasino lupaa 72 tunnin käsittely ajan mikä ei ole toteutunut ja mikäli uuden noston voi tehdä ainoastaan edellisen hyväksymisen jälkeen 3500€ ei ole viikossa mahdollinen. Tili on vahvistettu ajat sitten sivuston ja chatin mukaan kaiken pitäisi olla tältä osalta kunnossa. Nostojen käsittely ja hyksyminen ei vain toimi.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru