ZotaBet Casino - プレイヤーは賞金を換金できません。

Absolute abomination paid with dogecoin had a win paid of the wager x 50 still left with 2700 dogecoin, will not accept any at all verification documents council rates notice, power bill, drivers licence boat licence any excuse stay away RUN. you have a bet have a win house refuses to pay run away.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Were you given any reason why your documents weren't accepted or any particular instructions regarding which documents would be accepted?
• Could you please share with me your communication with the casino regarding the verification of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

a class licence valid form of government issued photo id was provided as well as rates notice and utility bill it was all declined even rates notice and power bill.

If I deposited the money what would it be risky for me request withdrawal doesn't make sense, you just make it difficult in the hope i give up and blow the money..

Don't bother with it, they can shove it

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.