Zythbet Casino - プレーヤーの残高は没収されました。

I created an account on this site. 2 times made a deposit of 50 euros in bitcoin. I won slots in the casino - and the total balance became 184 euros. I wanted to withdraw, I sent a photo of my passport and a foreign passport for verification. After that, I was denied access to my account. When contacting support, I was told that I use VPN and they withhold all my funds, including a deposit of 100 euros. dishonest step.

Hello x522hx,

Thank you very much for contacting us and I'm really sorry to hear about your issue with Zythbet Casino. Please allow me to ask you a few more question before we would move forward.

How long are you registered in the casino? Was this your first ever withdrawal attempt? Did you use any bonus to accumulate your balance? Did you ask the casino staff about using VPN before you used it?

I've checked the casino terms and found this :

4.4 Zythbet reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN").

Please forward any relevant conversation or screenshots regarding this case to nikolas.b@casino.guru

Looking forward to your answer.

Regards,

Nick

Register about 3-5 days. 2 times i deposit 50 euro by bitcoin. its my first try to withdraw. No i didnt ask casino about vpn. i Just play slots. never late bet, bonuses or enything else.

Dear x522hx,

Unfortunately, if the casino did not give permission for it, there is nothing we are able to do as it is clearly stated in their terms that it is prohibited to use it and if you do, they have right to void your balance and even your deposits and it is a way of cheating the casino.

I'm really sorry that we could not help you more but we can't go against their terms if they are not unfair. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.

Regards,

Nick