Cool Cat Casino - ボーナス条件により、プレイヤーの引き出しが遅れます。

I played a free spins bonus which was sent and alptby the casino after completing the required playthrough my withdrawal request was declined reason being was that. Out of state and consecutive free chips claimed but the bonus terms and conditions dnt state anything. Wrong with consecutive free spins only free chips normally when a bonus cannot be redeemed it will not be approved when requested it gets declined

Dear Wesley1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Can you provide the exact terms and conditions that were presented to you regarding the free spins and free chips?

Did you receive any communication from the casino regarding the reason for the decline of your withdrawal request?

Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Stay cautious and contact us directly if you have any doubts.

Hi I received the free spins bonus via email which I claimed and was approved. In the terms and conditions it says nothing about claiming consecutive free spins coupons but when I contacted the casino support via live chat they sent me a link which says u can't redeem consecutive free chips nothing about free spins. Normally when I try redeem a coupon is not valid it will decline but this time I had no issues redeem it and it was approved. They also stated that I am out of the jurisdiction to claim this coupon which was approved by the casino for me to play nothing in the terms and conditions supplied stated anything that I would not be able to withdraw from this coupon but they sending me links of. Additional terms and conditions. Be it may why does the casino approved acoupon that is not valid and then use different exccuses not to pay. I wasted my time to complete the playthrough and didn't even receive an email that my withdrawal had been rejected due to reasons that have been approved by the casino itself . When I contacted them they gave me all thedifferent reasons that normally would of been declines by the casino when I tried to redeem the free spins coupon. Only consecutive free chips is prohibited in the terms and conditions.

Dear Wesley1984, I haven't received any communication from you regarding your contact with the casino.

Could you please forward the email in which you received the offer for the free spins bonus? My email address is dominika.l@casino.guru.