Cool Play Casinoのレビュー

The player accepted a 200% bonus and made £10 deposit and got their winning up to £128. The next morning, they had only £8 left on the account. After contacting the casino for an explanation, they claimed that the player accepted a different bonus, a 25% match bonus that had a 4xbonus max cashout, which was the £10. On the other hand, the player made a deposit which meant it was a deposit bonus but the casino argued they were right. The case stayed unresolved and we never found out whether the player got paid or not.

The player played with an active bonus but after that, the casino accused him of breaching the bonus terms and conditions. And when he tried to withdraw his winnings, an error message would pop up saying he couldn't because the bonus was still in play. He then started to think about filing a complaint with the MGA, but unfortunately, we have no further information on whether the player did so or not. The complaint remains unresolved.