Crazy Luck Casino - プレイヤーの撤退は遅れています。

I have been waiting an entire month for this withdrawal. It’s been approved on their side but they keep giving me the run around that they are having a delay on their wallets end for withdrawals. I for sure didn’t have no delay in depositing but they certainly have a delay in a withdrawal they keep telling me for the past 3 weeks every day that my withdrawal will be processed the next business day. It’s lie after lie with them. I have withdrawn from them only once before which was processed in a matter of 2 weeks. This time it’s a bigger amount so they for sure aren’t probably going to withdrawal the money as promised. They keep giving me the run around and I’ve deposited thousands of dollars to this casino over the years and noticed I’ve only had 1 successful withdrawal for like 350$ in which they only withdrew 280 to my account. So of course it’s always some type if bull with them and I just want my money immediately

Dear Britlovesmay,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for? Was it the same one you used before?

What is the current status of your withdrawal request, please? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes it’s the same withdrawal method as used before. It’s via bitcoin. And same btc address as before. They have lied over and over

Thank you for your reply, Britlovesmay. Could you please advise whether you accumulated your winnings with or without an active bonus?

No bonus was added. And they’ve already approved my withdrawal on their end. They told me themselves the only problem is their "withdrawal wallet is causing all the delays "

Here’s all the deposits I’ve deposited in the past just 4 months

Thank you very much Britlovesmay for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Britlovesmay,

I looked at your complaint and will do my best to help you. I would like to invite Crazy Luck Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I doubt they reply I can hardly get any response from them and I message them daily. Still nothing.

I’ve been generous enough to ask them to just refund my deposits in full. They won’t even do that. It’s pathetic how people lie cheat and steal.

We would like to ask the Crazy Luck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Wow so nothing is going to be done we’re just gonna close the situation as being unresolved

Y’all haven’t been any help either smfh.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.