CryptoRush Casino - プレイヤーのアカウントは閉鎖されました。

Cryptorush have disabled my account and attempted to steal the balance.

I have had no issue with the account for a few months. I referred my nephew as you enjoys sports betting and they have favourable odds. I made sure we didn't log on from the same internet (as I know this can be an issue), however the site has blocked my account and told me there is an 'account linkage' and my nephews account was also closed.

We are very different people. I have offered to do KYC for them and explained the situation to them. The amount in the account is cash and not a bonus. We did not bet opposite one another or anything like that, There was no collusion, it was simple a referral. I have been through the terms and they don't cover this and I think they are designed for stopping money laundering etc. This is not what was done.

Please could you help mediate this?

Dear rorovegas11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CryptoRush Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Could you please share what specific justification the casino used to block your account and confiscate winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you benefit from one-time bonuses, such as a welcome bonus in the casino?
• Please, share with me the supporting evidence and any communication between you and the casino relevant to the case to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas