CryptoRush Casino - プレイヤーの撤退が遅れています。

Hello, I have been waiting for 3 weeks for my withdrawal to come to my wallet. In the history of withdrawals it is marked completed, but the money has not come. The casino does not answer me in chat or by mail. Please help to sort out this issue

Dear Risk, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika