Cwinz Casino - プレイヤーのアカウントに入金金額が表示されません。

I deposit 4500 inr but not credit after 2 days.coustmer care no giving any response.no reply by mail

Wrost service on this gaming app.my balance has been deduct from bank account.

Dear Naveen079,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if they were your first deposits in this casino?
• Please forward your payment receipts to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello Naveen079,

We are sorry for any inconvenience caused by this delay, upon checking with the relevant team I can confirm that the amount has been added manually to your balance, please feel free to check and confirm as soon as you can.

Thank you.

Dear Naveen079,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.