Dachbet Casino - プレイヤーの出金リクエストが大幅に遅れています。

Hello there on the date 1.11.2023 i sent in a request for withdrawel the team is saying they are handling it and explain they are sorry for the delay same response been for 20 days now. KYC is finnished and approved along time ago no further KYC BEEN REQUESTED EATHER.

Dear aletof4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please specify which payment method have you opted for for payout?
• Have you accumulated your winnings with the help of bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. No i have not made any sucsessfull withdrawels from the casino in the past
2. Crypto withdraweel method.
3. No bonus was ever used on this site. this win was won on casino

Could you please send me any relevant correspondence with the casino regarding the issue?

Please send any relevant recent emails, screenshots, or chat transcripts to my email at tomas@casino.guru

this has been done.. this case has been very slow from ur guys side tomas.. its quite clear the bookies not paying without any reasoning as provided proof of

i have already

I am sorry but I didn't understand your last comment.

Was your payout successful? May we consider the issue resolved?

No they have not payed me out a thing

Thank you very much, aletof4, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello aletof4,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Dachbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Dachbet Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Dear Stefan and aletof4,

Thank you for reaching us.

We can confirm that the withdrawal was processed more than a week ago and funds should already be in the Player`s possession.

Kind Regards,

Dachbet

Dear Dachbet Casino,

Thank you for your fast response and the information provided.

Hello aletof4,

Could you please confirm if you have received the payment?

I am looking forward to your response.

Kind regards,

Stefan

Dear aletof4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.