Dream.Bet Casino - 選手の退場が遅れています。

Hi! I requested a withdrawal of 85€, but the casino still hasn't approved my request. It's been 3 and a half weeks now... Also the casino restricted my stake amount to only 1-2 euros for no reason at all...!! I didn't violated any of the casino's rules...

Dear investusBet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

• Yes, I had successful withdrawals in the past with DreamBet. All my deposit and withdrawal were via Neteller. My withdrawals were approved and completed in 48 hours since my requests.
• Yes, I successfully passed the casino's KYC from the beginning of my registration to them.
• My winnings were made without a bonus.

Kindly,

InvestusBet

Thanks for your reply.

Did the casino explain what is causing the delay? Could you please send any relevant communication between you and the casino related to your delayed withdrawal to me? My email is tomas@casino.guru

Hello again! I don't know if you did something from your end or it's just coincidence, but after I submitted my complaint here, I received an email from them(Dreambet) telling me to resubmit my withdrawal request, because the first one was rejected due to difficulties they had with their payments management system. This is just an excuse to cover-up that they don't want to pay... I base my opinion on the fact that the previous withdraws were completed in 48h and for this one it took them 3 weeks to figure out and inform me that they had problems with their payments management system..?? Something's fishy...

At least I got paid my money. Now I'm gonna close my account in Dreambet, since they restricted my stake for no reason on 1-2€..!!

Thank you very much for any help you are willing to give to all of us, players/bettors.

*You can close my case.

Dear investusBet,

I'm glad to hear your withdrawal was successful after you requested it again. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru