ドリームパレスカジノのレビュー

英国のプレーヤーは、Progress Play グループの下に複数のアカウントを持っており、そのうちのいくつかで引き出しが保留されていました。彼女の口座はすべて停止され、預金だけが返還された。カジノグループはブロックの規約違反を挙げ、プレーヤーが以前にブロックされ、名前を変更し、第三者の支払い詳細を使用したと非難した。同選手はこれらの主張に異議を唱え、約1万ポンドの支払いを求めていた。徹底的な調査の結果、プレイヤーは Progress Play グループのいくつかの利用規約に違反し、カジノから追放されたと結論付けました。しかし、彼女は個人情報を変更していたため、システムは彼女をブロックされたユーザーとして認識できませんでした。したがって、告訴は却下されました。

When the player made their first deposit of £300, they received a bonus of £200 that they didn't want and asked casino support to get it removed and they did so almost immediately. But when the player made their second deposit of £500, they again received a bonus they didn't want and asked casino support to remove it once again. This time, they refused to do so saying that it was because management hadn't authorized it and accused the player that they already had started playing the bonus. Later on, the casino promised to solve this issue but they could not give the player exact timeframe. After that, the casino blocked the player's account with their deposits and funds still in there. There is no update available.

Stephanie, made a deposit of £10 using Neteller so she could claim a bonus offer of 400% that the casino offered to her. A few days later, she still wasn't accredited with that bonus and she sent an email to the casino's support team. On the following day, she sent them another email but she never received any response to that one either. Stephanie did have a relevant proof of the bonus offer and couldn't understand why she wasn't accredited it. The complaint remained unresolved without any further update given.