Dreams Casino - 選手の退場が遅れています。

I've played here for almost a year and have made multiple withdrawals before and am KYC verified. However my latest withdrawal has been delayed quite a bit. I requested a bitcoin withdrawal on October 31st, it was approved by the casino on December 1st however I still have not received payment.

Dear johnnieboy,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• If there is any relevant correspondence between you and the casino please forward it to my email at tomas@casino.guru, or alternatively, post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I believe it's related to my account only. I did chat with them and each time they told me to wait. I didn't save the chats though.

I have received my payout today. This case can be closed.

Dear johnnieboy,

I'm relieved to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru