Duelbits Casino - 選手の撤退が大幅に遅れた。

I started an account on Duelbits two months ago and deposited 200 US Dollars. I was fortunate playing and made some wins. December 5 I made a withdrawal for 1100 USD.

I was asked to verify my account which I did several weeks ago. Now, one and a half month later, I am STILL WAITING for my withdrawal.

I've asked live support several times for an update. Several persons have said for weeks that they will escalate the situation and let me know. I never hear anything and return to live support, only to read the same answer yet again: That they will escalate.

No serious company spend weeks to verify a valuable customer, and have no clue to what the verification delays, and even promises to notify the customer without doing ANYthing for weeks on end!

This is very unprofessional and irresponsible.

Dear scariohol,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Is your casino account currently accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear scariohol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.