ElonBet Casino - プレイヤーの撤退が遅れています。

Waiting for my withdrawl of 15000$

Where is it? I won it in fair play

Hello kingoftheword111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ElonBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good Day! Thank you for your feedback.

Please specify your ID number - a unique code that is issued upon registration on the website and mentioned in your profile. This will help you find you in the database and understand the situation.

Could you also please tell us why you couldn't write to customer service?

Taking care of you, ElonBet

My account is verified

i think since the beggining of the summer or something like that

the withdrawl was pending 2 sep

yes, accumulated with my money and bonuses i think

I spoke to casino last time on 2 sep. It was about money withdrawl

Thank you ElonBet for joining us so soon to resolve the matter with the player.

Dear kingoftheword111,

As your withdrawal s pending only for 4 days, I would not worry at all. We always do recommend to every player to wait at least 14 days for a withdrawal to be processed. I can understand that it might seem strange as some casinos process them faster but there are many aspect you have to take into consideration. It take time for the casino to check if all the bonus conditions were met (as you did play with a bonus) and the winnings are legitimate. Also even if they approve the withdrawal, it may take time for their payment provider to process it as well as for your payment provider to receive it.

Please keep us updated.

Regards,

Nick

Good Day

Everything is fine like i wrote before

I got my money within 2 hours, they have really good withdrawl system and support was helpful. That's why i wasn't answering fast

I was really turned up after winning, that's why i wrote a complaint. Couldn't wait to have it

Thank you for your assistance and quick feedback

Dear kingoftheword111, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru