EmirBet Casino - プレイヤーのアカウントの閉鎖が遅れています。

Good morning,

I have been trying to close my account for several months, but without success.

Every time, I am redirected to other email addresses, but I do not receive a response for weeks. Additionally, I am constantly being asked for the reasons for closing, and despite having already provided them multiple times, the process is not being completed.

Could you kindly help me resolve this situation?

Buongiorno,

sto cercando di chiudere il mio account da diversi mesi, ma senza successo.

Ogni volta vengo indirizzato/a verso altri indirizzi email, ma non ricevo risposta per settimane. Inoltre, mi vengono continuamente richieste le motivazioni della chiusura e, nonostante le abbia già fornite più volte, il processo non viene completato.

Potreste gentilmente aiutarmi a risolvere questa situazione?

Dear Ckristian87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings EmirBet Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@emirbet.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Thank you in advance.

Best regards,

Petronela