EmirBet Casino - プレイヤーの撤退が遅れています。

I am KYC verified. I processed the withdrawal yesterday, and it shouldn't take this long. The team is stalling me constantly, and this can't be right. I've deposited a considerable amount of money there and just want to receive my withdrawal. Please do something and help me; I am fully verified there.

Ich bin KYC verifiziert, ich habe gestern die Auszahlung getätigt, die Auszahlung kann nicht so lange dauern. Das Team hält mich die ganze Zeit hin, das kann nicht sein. Ich habe dort so viel geld eingezahlt und möchte nur die Auszahlung erhalten. bitte tut was und helft mir, ich bin dort komplett verifiziert.

Dear Aslan1912,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other external factors. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your game history has been successfully checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear Aslan1912,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.