Energy Casino - プレーヤーのデポジットは、彼のアカウントに入金されたことはありません。

I made my first deposit of $100, the money was instantly deducted and sent to them, I contacted customer support because they didn't credit me anything and was told it could take up to 24 hrs, then I was told they are experiencing problems. Now it's been over 27 hours and still no money and they won't respond to my emails since their customer support is offline.

Dear Petey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

So now I received an email asking me to provide proof that I made this deposit meanwhile if i go to my account setting and check the payment history it shows my deposit has been completed AND my account balance still shows ZERO meanwhile the bonus balance now shows $100 + $150. They credited me a bonus balance since I made this complaint but still NOT my funds which were deposited successfully.

Would you be so kind and send me screenshots of all of this? From proof of your deposit to screenshots of the account you are talking about. Also, please forward me any communication between you and the casino. My email address is kristina.s@casino.guru, or alternatively, you can post it here. Thank you very much.

They finally credited me $100 + $150 of BONUS play, NO real money at all... I spun at $2 a spin and the most I won was $14, Will NEVER play on this site or any casino associated with them. Took therm two days to credit my money and only after I filed a complain on here, I wrote them over six times and they wouldn't help me...pathetic

Do I understand correctly that the issue has been resolved? Do I have your permission to close this complaint, or is there anything else I could help you with?

Dear Petey,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.