エナジーカジノのレビュー

英国のプレーヤーは、複数のアカウントを開設したとして非難されています。カジノは彼のアカウントをブロックし、蓄積されたすべての賞金を没収しました。その後、カジノはプレーヤーがGAMSTOPに登録されたと主張し、2番目のアカウントへの登録時に別の個人データを入力することでシステム制限を回避しました。必要な情報を当社と共有できないサードパーティサービスからの特定の種類のデータを検証できないため、苦情は却下されました。苦情はすでにADRに提出されています。

The player requested a withdrawal and was asked by the casino to provide all kinds of documents for his account to get verified. About three weeks later, there was no update on the verification nor the payout provided and later on, the casino asked the player for more documents. But sending the missing documents didn't help to process the request faster and it remained delayed. We're not sure whether the player requested the withdrawal or not and the complaint remains unresolved.

Player complained that after he started to win he was asked to send documents to the casino for a security check. He wanted to continue to play but his account was suspended until the security check was completed but in the meanwhile, his winnings were canceled along with the bonus. Only the initial deposit was on his account. The casino replied there was a suspicion about an illegal play and was about to provide proofs. No more update since then.

Player complained that after he had asked for a withdrawal and provided all the necessary documents for security check the casino stayed irresponsive. Casino replied that his account was under investigation for a suspected illegal activity, however, they failed to provide proofs. No more update since then.

Player complained that his withdrawal request was declined despite all the documentation for security checks he had provided. He was told that he had breached some T&C but not which ones. Casino replied that the player hadn't passed the security checks via a phone call. The casino didn't provide clear proofs, no more update since then.