Evobet Casino - 選手の退会が遅れました。

Evobet won't pay my winnings, they asked for several documents to approve the withdrawal and now they claim I have to wait... I've been waiting 15 days, I call them on chat and they tell me I have to wait, and in the email they tell me to be patient... 15 days of patience

Evobet não paga meus ganhos, pediram vários documentos pra aprovar o saque e agora alegam que eu tenho que esperar.. estou nessa espera a 15 dias , chamo no chat falam que eu tenho que esperar , e no email dizem pra eu ter paciência.. 15 dias tendo paciência

Dear Blendaxavier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus? Was your account verified already, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It was my first withdrawal request without bonus, the account was verified and after the withdrawal request they asked for several other documents I sent them all and they said that it was verified 20 days ago.. I made the withdrawal request again and they asked 72hrs, it's been 6 days today and nothing

Foi meu primeiro pedido de saque sem bônus , a conta estava verificada e apos o pedido de saque pediram mas outros vários documentos fiz o envio de todos e eles disseram que estava verificada isso a 20 dias atrás .. fiz novamente o pedido de saque e pediram 72hrs , já se fazem 6 dias hoje e nada

Thank you very much, Blendaxavier, for providing all the necessary information. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Do I send her an email or wait for her to contact me ???

Mando email pra ela ou aguardo ela entrar em contato ???

Dear Blendaxavier,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of Evobet Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the player's withdrawal?

Hello everything is fine ?? They still haven't contacted me, nor a position.. my emails only respond with automatic response and in the chat they took away my option to speak with an attendant..

Ola tudo bem ?? Eles ainda não entraram em contato , nem uma posição.. meus emails só respondem com resposta automática e no chat tiraram minha opção de falar com atendente ..

Hello, the casino has not yet contacted us. They have more than 2 days left to reply to this complaint, and if they don't, the timer will be prolonged for another 7 days.

They answered my email today and paid my winnings, thank you

Responderam meu email hoje e pagaram meus ganhos , obrigada

Dear Blendaxavier,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Veronika

Casino.Guru