ExclusiveBet Casino - プレイヤーの撤退が遅れています。

Hi Team,

I have been waiting 14 days for a payout for a withdrawal and they did one out of two within 2 business days which was 12 days ago and stated today would be the final payout. However then last minute stated "Thank you for your email.

The withdrawal was in fact scheduled to be paid today but unfortunately our financial support was ultimately unable to pay it this evening, for the moment we do not have an exact date, we must wait for our management to process this.

We are sorry for this delay and we thank you for your understanding.

I wish you a good evening."

after literally stating an exact date to me which was by 5 PM UK time January 28 2025. This feels very sketchy to me and they are not doing anything to pay me out and leaving me in the dark stating that they do not have an exact date in the books and I am very worried.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ExclusiveBet Casino.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal request with date and the status visible if possible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

• yes I have
• kyc is passed and have withdrawn once for $800. Crazy fact is that $3000 was first and $800 was second but they did the $800 first.
• no bonus
• yes I will email it now within 2-3 minutes!

thank you!

They just blocked my account. I don’t understand what is going on.

They’ve stated I’ll be paid by end of day today however did not explain my account situation.

Dear sati725,

Thank you very much for the update. 

Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

As long as the casino doesn't withhold players' funds, we won't ask online casinos to reopen player's accounts nor can penalize them for the practice.

I couldn't find the withdrawal request screenshot in your emails to me. Have you sent it to me?

Please let me know about any further developments regarding your payout.

They paid it out after I did this complaint, please close as resolved. However my account was blocked for making a complaint it seems.

Dear sati725,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru