Fabspins Casino - 選手の退会が遅れました。

They will not release my winnings of $2500. I tried to withdraw my winnings on 15 July 2022 but they keep telling me it's still processing. It's been 27 days now and they still keep telling me to be patient it's on the way.

Dear Richierow,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela

Thanks for replying so promptly. Yes my withdrawal is still pending without being processed. My winnings were accumulated without an active bonus. I keep annoying them 3 or 4 times everyday via live chat wanting to know when I will be paid. They keep assuring me that I will recieve my winnings "soon" and just to be patient. They tell me that they are so busy and are always apologetic. They keep telling me that my case has been escalated and is a priority which clearly is not the case

Thank you very much, Richierow, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok. Thank you. It's now day 32 and still nothing. This is just unbelievable

Hello Richierow,

This is Tomas and from now on, I will be taking care of your complaint. 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Fabspins Casino to join this conversation and participate in the resolution of this complaint.

Dear Fabspins Casino, could you please state the reason why the player's withdrawal has not yet been paid out?

Thank you in advance for providing the information.

Kind Regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Finally I got paid. It's only taken 41 days and literally 80-90 emails I had sent. So all you guys and girls out there who are owed keep hassling them and don't give up. Casino guru thanks for your help

Dear Richierow,

I'm really glad to hear that you have been paid!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas