Fairspin Casino - プレイヤーの出金が遅れている。

Hello,

I’ve tried to withdrawal for the past two weeks on this site with no luck. It gets rejected and they keep telling me to try again and that they are having minor issues.

Im feeling hopeless at this point as no direction or action is being actually taken on the casinos end.

Dear Jboz99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

KYC has been verified.

I’ve been told numerous times no issues with withdrawal and it gets rejected and told to try again.

Hello Kristina,

Any traction on this? My withdrawal is sitting as pending and not rejected as all the previous attempts.

Thank you for your reply, Jboz99. Have you made any successful withdrawals before? Which withdrawal method to withdraw your winnings have you opted for? Have you tried using an alternative withdrawal method?

Hello,

No I have not been able to make a single withdrawal to date. I’m using the etransfer which is the same method I used to deposit with no issues.

Support recommended to use bank transfer and to put in a IBAN but North American banks don’t use IBAN. During a live chat it was said that they would correct it so I can add in banking info as per North American banking. Nothing was corrected so that’s when I opened a complaint here.

Thank you very much for your reply, Jboz99. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

I’ve forward all the emails, the only correspondence I don’t have is from live chat where they tell me to do the bank transfer but it doesn’t allow due to North American banks not having IBAN.

My withdrawal is still in pending status.

Dear Joseph

We can recommend for you to withdraw the money by crypto currency

In that case you will receive the money immediately

Hello,

sorry I do not use crypto and do not have any crypto accounts.

You had no issues accepting etransfer for deposit, so why is it an issue to withdrawal using the same method?

Unfortunately currently there is no option to withdraw by interac

But we can recommend you also skrill

Doesn’t make sense if it shows it as an option…

I’ve opened a Skrill account and requested a withdrawal of $3800 USD.

This method has been rejected… why is it that nothing work for withdrawal???

Dear Jboz

Your request was declined because you have entered the wrong requisites

Please enter the skrill email and you will receive your withdrawal

Hi,

To be fair the withdrawal method notes account number for skrill and not email. I’ve made another withdrawal request and added the email address associated with the Skrill account.

Really hoping this finally gets resolved.

Hello everyone,

Thank you both for your cooperation.

Jboz99, hopefully, everything goes well this time. Please, let us know as soon as you receive your winnings.

Hello Kristina,

Withdrawal is still "in progress" not sure how long it will take for it to be approved or worse rejected again.

Hello,

Withdrawal is still "in progress"

Can someone at Fairspin provide a response.

Thanks for the updates. Two weeks should be more than enough to process a payment, however, it can often take a few additional days during the holidays.

Could you please advise what is the current status of your withdrawal request? Is it still marked as "in progress"?

Hi Kristina,

Happy new year and hope you enjoyed the holidays.

Sadly the withdrawal is still "in progress" I’ve flipped you an email from Fairspin but it’s the same song and dance.

*update "rejected"

No explanation sent to me.

2 months of trying to cash out winnings and no actual progress. I just put max bet and spun out my winnings.

biggest garbage site which always had the same excuse of that they are having issues with my withdrawal.

close the complaint and close my account fair garbage spin.

I am sorry to hear this bad news, Jboz99. We will now close this complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.