FastPay Casino - プレーヤーはカジノのRTP（プレーヤーに戻る）とライブサポートに非常に不満を持っています。

One of the worst online casinos ever!

Now, you're reading this and wondering why I am so mad about it. Well I'm not really mad because $3400 is nothing to me... But losing even a penny isn't quite satisfying, is it? Especially when you know that the other party (i.e. FastPay Casino) appears to be stealing from you.

Casino games have the worst ROI and an appearing-to-be high violatility which doesn't seem fair at all. I mean, losing $1k betting $1 per spin in 1 hour and not getting a single free bonus round is weird to be honest.

The most annoying part is their Live Chat. Please remove this unecessary and unhelpful feature because they really suck at what they do.

I want someone to help not a robot! If I wanted a robot, I would have gone to the FAQs and read them...

Bad casino, Bad games, Bad management, Bad support and I'm sure Bad payments as well...

Bye :)

Dear Abdullatif,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. 

Additionally, please check our recommended casinos for Lebanese players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I have played many casinos before. I know what ROI is so I'm not going to read your article.

I do have some supporting documents including but not limited to:

1. My deposits via BTC and transactions.
2. The games transactions.
3. A quick report on their RTP.

Best regards,

Dear Abdullatif,

You can forward supporting evidence to petronela.k@casino.guru. Thank you in advance.

Dear Abdullatif,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.