First Casino - 未成年のプレイヤーのアカウントは閉鎖されました。

I deposited 100 UAH into the casino intending to give it a try. I underwent the verification process and all the rest, even having submitted a photo of my passport, and everything was confirmed to be okay. Later on, when I wanted to play with bonuses, I accessed the bonuses section only to find that my account had abruptly been blocked. The tech support team claims that I am not 21 yet (which is indeed true, but how my deposit was approved despite this, I don't know). I wish to recover my 100 UAH, but I'm being told to send my taxpayer identification number, passport photo, a selfie with my passport, and a statement from my card account showing the payment details to their email address. Is this even allowed? It's a bit unnerving to send all this information to someone I don't know.

Закинул 100 грн на казино, хотел попробовать, прошел верефикацию и все остальное, (фото паспорта скинул) все подтвердили все хорошо, потом захотел поиграть на бонусы, захожу в бонусы, и тут у меня внезапно блокируется аккаунт, в тех поддержке пишут что нету 21 года, (нету 21 реально, но как тогда одобрили пополнение я не знаю) хочу вернуть 100 грн, а мне говорят на их почту скинуть ИПН, Фото паспорта, селфи с ним, выписку по карточному счету с платежными реквизитами. Это нормально? Как-то страшновато это все отправлять непонятно кому.

Hello nazarbilik18,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with First Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play with that 100 UAH or how much was your balance when your account got closed? Did you enter your correct age while registering into the casino? When was the last time you spoke to the casino and what was it about?

Please note that as long as the casino is willing to refund the deposited amount, you have to forward every single document they requested in order to verify your identity.

Looking forward to your answer.

Regards,

Nick

I didn’t play for 100 UAH, but taking into account the bonus it was about 220 UAH. If by "confirmed" we mean email and the fact that I was able to top up my account with 100 UAH - yes, but if you mean about the passport, then no, the account was immediately blocked as soon as it was verified, and at the same time if I try to log into the account , then it doesn’t write "Account blocked" but supposedly there is no account at all. They didn’t ask about age at all (if I remember correctly, the maximum was "are you 18 or not"), but in those support they answer normally, they don’t ignore you. When I ask about the amount of time for a return, or how to get the money back, everything was written normally. It’s just a very weird thing to post a photo with a passport, passport, INN, details. I’m already a little paranoid that if I throw it all away, they might get a loan for me (I’ve probably already screwed myself up like that). And to send all this for 100 UAH, well, I don’t even know, so I turned here. Can all this be thrown away?

На 100 грн я не играл, но с учётом бонуса там было около 220грн. Если под "подтверждена" имеется ввиду почта и то, что я смог пополнить счёт на 100 грн - да, а если имеется ввиду про паспорт, то нет, аккаунт сразу заблокировали, как только его проверили, и при этом если я пытаюсь зайти на аккаунт, то пишет не "Аккаунт заблокирован" а аккаунта якобы нету вообще. Про возраст вообще не спрашивали, (если я помню правильно, там максимум было "вам есть 18 или нет"), а в тех поддержке отвечают нормально, не игнорят. когда спрашиваю про количество времени для возврата, или как вернуть деньги, все нормально писали. Просто очень стрёмная штука, скидывать фото с паспортом, паспорт, ИПН, реквизиты. У меня уже небольшая параноя, что если я это все скину, то могут оформить кредит на меня (это я себя уже нормально так накрутил наверное уже). И отсылать это все из-за 100грн, ну даже не знаю, поэтому обратился сюда. Это все можно скидывать?

Hello nazarbilik18,

Did you enter the correct age while registering into the casino?

Please keep in mind that if you did not fill out your age or filled it out incorrectly, the casino could not know your age so you were free to deposit there without any problem.

Dear nazarbilik18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.