Flappy Casino - 選手の撤退が大幅に遅れている。

Hi,

it is now more than 16 days and the money is not on my bank account. They wrote me that it is all okay from their side but i have not get the money yet. My bank knows nothing about it. I just want the money i won. If you deposit and lose all is good but if you withdraw one time they make so much problems.

Dear vantheman8966,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

yes i made a withdrawal that was successfull. But they changed the bank that made the withdrawal. Yes i am verified. And that was without bonus it was all okay.

Could you please send me any recent relevant correspondence between you and the casino regarding the issue?

My email is tomas@casino.guru

Hi Thomas,

the money has just arrived. Everything is fine, you can delete the complaint. Thanks

Hi Thomas,

das Geld ist gerade angekomme. Alles gut sie können die Beschwerde löschen. Danke

Dear vantheman8966,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru