Flappy Casino - 選手の退場が遅れています。

Hello, I have opened an account there and won 400 Euros, which I want to withdraw.

I've uploaded my ID, bank statement, etc. for verification. Allegedly everything went smoothly. However, nothing has been happening since then. I'm only being placated and I'm chasing after my money.

Hallo habe dort ein Konto eröffnet und 400 Euro gewonnen, die ich auszahlen lassen möchte.

Ausweis, Kontoauszug etc. hochgeladen, für die Verifizierung. Angeblich alles geklappt. Aber seitdem passiert garnichts. Ich werde nur vertröstet und laufe meinem Geld hinterher.

Dear Kingeckrim, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Do I understand correctly that you successfully passed the verification?

Thank you in advance for your reply.

Best regards, 

Kristina

I was now in good contact with the site, everything that has been clarified can be deleted

Ich stand nun in guten Kontakt mit der Seite alles soweit geklärt kann gelöscht werden

Dear Kingeckrim,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru