FortuneJack Casino - プレイヤーのカジノへの入金が遅れています。

I sent a Solana deposit to Fortune Jack that I didn't receive. I reached out to support but they were just useless and their advice was just to wait longer. Solana deposits usually take 1 or 2 minutes to complete. Its been 1 day. I sent them my wallet address for their casino along with the transaction hash. they did absolutely nothing to help locate it.

Dear mrskye123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, OP and the CasinoGuru team.

I believe this issue has been resolved; the deposit is on OP's balance.

If that's the case, and the OP doesn't require further assistance, we kindly ask you to close this complaint.

Dear mrskye123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.