こんにちは、私はここにこのカジノのすべてのオンラインプレーヤーに特定の状況に注意を払うように警告します。私はしばらくの間このカジノでプレーし、すべてのレベルでそれの素晴らしい印象を持っていました。最悪の事態は、以下に説明する問題が発生したときでした。1-最近、ダブルダブルボーナスポーカーゲームで4日間ブロックされましたが、これを除くすべてのゲームにアクセスできました。説明を求めたところ、彼らは言うことができませんでした。何でも、4日後に私は再びアクセスを得ました。プレイヤーに連絡したところ、常にこのゲームにアクセスできることを確認しました。大量に勝ったためにブロックされたと思います。プレイに戻ると、すぐにゲームが変更されていることに気付きました。 2-私は彼らが私たちによって作られた預金制限に直接アクセスできないのでサポートを求めました、そして私は3750ユーロの毎週の預金制限を求めました、彼らは私が信頼していることを確認し、決してチェックしませんでした。 6月26日から7月3日の週に、好奇心から預金の量を見に行き、5010ユーロの預金をしたのを見て、カジノに不平を言い、なぜ3750ユーロでブロックされなかったのか尋ねました。 。私はカジノに1260ユーロの超過分を返すように依頼しましたが、Responsible Gamingで書かれているにもかかわらず、結局この機能はないと言って何日も経ちました。毎日、預け入れた超過分の返還をお願いしました。最後に、彼らは1260ユーロを口座に入れました。引き出しようとしたのですができませんでしたが、このお金は全部で一度賭けなければならないと言われ、ボーナスではなく私のお金だと答えました。何日も経った後、彼らはこのMINEのお金を引き出すために、私は彼らに20パーセントの手数料を与えなければならないと言う大胆さを持っていました。この状況にうんざりして、私は同意し、最終的に1008ユーロを調達しました。結論は、問題が自分のせいで発生するまですべてうまくいきます。これらの状況に注意してください。カジノには、常に状況を解決しようとするレヴァン氏という名の優秀な専門家がいますが、彼の行動には限界があります。結局、彼らは私に何の説明もせずに臆病に私のアカウントを閉鎖しました。このカジノに注意してください。
Good afternoon, I hereby warn all online players of this casino to pay attention to certain situations. I played in this casino for some time and had a great impression of it at all levels. The worst was when problems arose that I describe below.1- I was recently blocked for 4 days in the double double bonus poker game, but I had access to all the games except this one, I asked for clarification and they couldn't say anything, after 4 days I got access again. I verified after contacting players that they always had access to this game, I think I was blocked for having won large amounts and when I went back to playing I noticed right away that the game had been changed. 2- I had asked support because they do not give direct access to the deposit limits made by us and I asked for a weekly deposit limit of 3750 euros, they confirmed I trusted and never checked. In the week of June 26th to July 3rd, out of curiosity I went to see the volume of deposits and saw that I had made deposits in the amount of 5010 euros, I complained to the casino and asked why they had not blocked at 3750 euros. I asked the casino to return 1260 euros of the excess, many days passed they said they didn't have this function after all, despite being written in Responsible Gaming. Every day I asked for the return of the excess deposited. Finally they put the 1260 euros in the account. I tried to withdraw but I couldn't and they said that this money of mine had to be wagered once in total, I replied that the money was not a bonus but my money. After many days they had the audacity to say that in order to withdraw this MINE money I would have to give them a commission of 20 percent. Tired of this situation I agreed and finally I raised 1008 euros. Conclusion all goes well until problems arise of their own fault Be careful with these situations. In the casino there is an excellent professional named Mr Levan who always tries to solve situations, but is limited in his actions. In the end they closed my account cowardly without giving me any explanations. Beware of this casino.
Boa tarde venho por este meio avisar todos os jogadores online deste casino para terem atenção a certas situações.Joguei neste casino algum tempo e tinha óptima impressão dele a todos os níveis. O pior foi quando surgiram problemas que abaixo descrevo.1- há pouco tempo fui bloqueado por 4 dias no jogo double double bônus poker, mas tinha acesso a todos os jogos menos a esse preferido, pedi esclarecimentos e não souberam dizer nada, passado 4 dias tive novamente acesso. Verifiquei após contato com jogadores que eles sempre tiveram acesso a esse jogo, penso que fui bloqueado por ter ganho quantias elevadas e quando voltei a jogar notei logo que o joga tinha sido mexido. 2- Tinha pedido ao suporte pois eles não dão acesso direto aos limites de depósito por nós efetuados e pedi um limite semanal de depósito de 3750 euros ,confirmaram confiei e nunca verifiquei. Na semana de 26 de junho a 3 de julho por curiosidade fui ver o volume de depósitos e vi que tinha efetuado depósitos no valor de 5010 euros, reclamei junto do casino e perguntei porque não tinham bloqueado aos 3750 euros. Pedi ao casino retorno de 1260 euros do excesso, passaram muitos dias disseram que afinal não tinham essa função apesar de estar escrito no Jogo Responsável. Todos os dias pedi o retorno do excesso depositado. Finalmente puseram os 1260 euros na conta. Tentei levantar não consegui e disseram que este dinheiro meu tinha que ser apostado uma vez no total, retorqui que o dinheiro não era bônus mas sim dinheiro meu. Depois de muitos dias tiveram o arrojo de dizer que para levantar esse dinheiro MEU teria que lhes dar uma comissão de 20 por cento .Cansado desta situação acedi e finalmente levantei 1008 euros. Conclusão tudo corre bem até surgirem problemas com culpa deles Tenham cuidado com estas situações. No casino existe um excelente profissional de nome senhor Levan que tenta sempre resolver as situações, mas está limitado nas suas acções. No fim encerraram a minha conta covardemente sem me darem explicações. Cuidado com este casino.
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