彼らは、amunra.com カジノで私の賞金を支払いたくないのです。

Hello,

I have a winning in this casino of €4816.27.

They have now proceeded to close my account and pay me only the deposits that amount to €550 and the profits have remained.

I have the proofs.

Hola,

Tengo unas ganancias en este casino de 4816,27€.

Ellos ahora han procedido a cerrar mi cuenta y abonarme solamente los depósitos que ascienden a 550€ y las ganancias se las han quedado.

Tengo las pruebas.

Hi, that's unfortunate that you got into such an uncomfortable situation. May I ask, did you play with the bonus or just with real money ? Did the casino give you a reason why they wanted to close your account ?

Anyway, if you think it is the casino's fault and you did nothing wrong, I would recommend that you file a complaint, just click on this link and open it here: https://es.casino.guru/quejas  

As part of the complaint, here is another useful link to a guide that you might find helpful: https://es.casino.guru/instrucciones-resolucion-quejas

Our team will try to help you solve your situation and the evidence you have will be definitely appreciated.  

I hope your situation will be resolved and you will not have any more negative experiences. Do you think you could update us on how your situation is going ? Good luck for now.