32Red Casino UK - 一般ディスカッション

Hello. Do I understand correctly that you have won the tournament, then withdrawn the money from your account, and now the casino wants the money back?🤷‍♀️

Sorry, but this seems really strange to me.

I have seen that you submitted a complaint here with our team, so I'm eager to see what will happen with this case. I am sure that they will do everything possible to help you out.

Just please stay put, and soon you will get notified about what will happen next. Keep us informed about any updates, please.

So all the money from the tournament and the £182 you've won lately is still in the casino's account, right? How come that you haven't withdrawn the tournament money by now, if you don't mind me asking?🤔

Do not worry, we'll be here waiting for your reply.

This whole situation looks pretty messy to me, to tell you the truth. You have done the right thing to submit a complaint and I am sure that our team will look deeper into this issue. They will do everything possible to get it solved, and hopefully soon the casino will explain what is behind all this.

For now, please, try to stay patient and do not deposit any money to the casino. I really want to see the outcome of this.

Come forward with any updates, please.

Hey. No problem at all. I hope we'll have some good news soon. Stay patient, please.🙏

Have you gotten any updates from the casino, by any chance?

So if they do not have Paypal as an option, what would you choose to withdraw the money?

I am a big fan of Paypal my self. Why would you think that they will remove it from the payment methods, though? I hope it will stay.🙂

I'm always glad to help, no worries.

Thank you for getting back to me. We now need to wait to see if the casino will explain the whole situation to Adam in your complaint, and hopefully there will be the best resolution to your case soon. You just need to be more patient as the timer is set, as you can see in your complaint.