Casino en Casa - 一般ディスカッション

This casino is rubbish. On several occasions, they've deducted money from my account for no reason. I sent screenshots of my betting history, but they simply replied that "everything was fine" without even checking any of the images.

The most serious issue is that I repeatedly requested the closure of my account due to gambling addiction problems, and they never applied effective self-exclusion or responsible gambling measures.

Terrible service, zero transparency, and absolutely no commitment to user protection. A terrible experience.

una mierda este casino. En varias ocasiones me descontaron dinero de mi cuenta de la nada. Envié capturas del historial de las apuestas, pero simplemente respondieron que "todo estaba correcto" sin revisar revisar ninguna imagen.

Lo más grave es que pedí reiteradamente el cierre de mi cuenta por problemas de adicción al juego y nunca aplicaron medidas efectivas de autoexclusión ni juego responsable.

Pésima atención, cero transparencia y nulo compromiso con la protección del usuario. una mierda de experiencia

Hi, these seem like serious issues to me. I don't really understand why the casino is deducting money from your account, on what grounds?

As for closing your account due to a gambling addiction, that's a pretty serious matter if the casino is ignoring it.

I would file a complaint with us if you're having this kind of problem.