CasinoMega - 一般ディスカッション (4ページ)

According to what you sent both here and to Veronika, the complaint shows that you won the money with the bonus play and therefore everything should be in order. So since you provided our experts with everything they needed and the decision was made in this way, even though I'm sorry, I can't change this decision.

I don't want to change any of your decisions. It is not you who makes the decision, you can only express your opinion. I am asking you to literally answer my questions and justify your opinion so that I understand and I will save myself from the casino in the future thanks to this.

Ja niechce zmieniac żadnej twojej decyzji. To nie ty zresztą podejmujesz decyzję a jedynie możesz wyrazić swoją opinię. Ja proszę o dosłownie odpowiedź na moje pytania uzasadnij swoją opinię tak żebym zrozumiał i ja rację kasyna ustrzelę się na przyszłość dzięki temu.

Since according to what you have provided as a screenshot and after investigation it was found that you have uploaded money from bonus play and it can be paid a maximum of 10x the bonus amount, I can only recommend that you always be careful and read the terms and conditions. If you don't understand something then you have the option to chat with support or live chat. Alternatively, if you are worried that another problem may arise then don't play with the bonuses here and save yourself further worries in the future.

Hello Marcin,

At Casino Mega, all bonuses have terms and conditions with which you should familiarise yourself before starting to play.

On the 4th of December at 22:17, you deposited 100 PLN, on which you received a bonus of 75%, amounting to 75 PLN. By accepting it, you agreed to the bonus terms, one of which states:

The maximum win from the 75% bonus on the third casino deposit is ten times (10x) the amount of the bonus received. Any amount exceeding this requirement will be deducted from the customer's balance. The maximum withdrawal from the bonus is also applied when you cancel the bonus.

Consequently, your winnings of 10,008.61 PLN were reduced to 750 PLN and paid into your account on the 8th of December around 16:26.

If you have any questions moving forward, please do not hesitate to contact us via email or live chat and we will be happy to assist you and clarify any doubts.

Thanks,

CasinoMega Team

I deposited yesterday, wanted to play today, it said, not available in your country, you say you accept players from Germany, what is this crap, who is kidding who here?! I can't log in or do anything else and can only write an email to casinomega.

I hope you will make sure that my deposit is paid out immediately, it's the same as debt, I read here that the casino accepts players from Germany, and after my deposit no longer accepts them, right!!!

Take care of it thanks

Habe gestern eingezahlt,wollte heute spielen,es kam,in ihrem Land nicht verfügbar,bei euch steht akzeptiert Spieler aus Deutschland,was soll denn der scheiß,wer verarscht hier wen?!ich kann mich nicht einloggen noch sonst was und nur email schreiben an casinomega.

Ich hoffe ihr kümmert euch darum das meine Einzahlung wieder sofort ausbezahlt wird,wie verschulden ist es genauso,ich hab hier gelesen,daß das casino Spieler aus Deutschland akzeptiert,und nach meiner Einzahlung nicht mehr oder!!!

Kümmert ein darum danke

Hello,

I saw the casino representative just recently explained the matter in the complaint. A reload matter bonus combined with unfinished bets. Please enter the complaint thread through this link 👈

Hope it helps.

The problem is that I can no longer log in!!! It says, not available in my country, who is talking about the bonus, what's wrong with you!

Es geht darum,das ich mich nicht mehr einloggen kann!!!Es kommt,in meinem Land nicht verfügbar,wer redet hier vom Bonus was los mit euch!

I see that it has been resolved by what you wrote in your complaint.

Is that so?🙂