FS Casino - 一般ディスカッション (5ページ)

As I already said, these rules are pretty common, though.🤷‍♀️

Of course, there always can be some exception between the player and the casino. A mutual agreement is needed, though.

The best for you is to use different device, I believe.

Would it be possible to try that next time?

at this point all I want is get my 1000$ that I won or get my deposits back. And then I will be done with this

Well, this is totally understandable. Everyone would feel the same way, I believe.

Just be careful next time, please, and always read the terms in every online casino.

As expected, it has a bad reputation. After depositing TRX, you have to wait 96 hours.

I don't think there's anyone who has that much free time.

Screenshots are really important

Volcano casino

Vulkán casino

That sounds like a not really good experience indeed.

Are you going to continue playing there, though?🤔

Always make screenshots of the important messages or other things. That is right. You never know when you will need it.

Would you like to tell us more, perhaps?

Do you play at this casino? Have some experiences you'd like to share?

Finally, I received a payment just now. It's a small amount.

The selection of slots feels exotic

I think there used to be something called VULKAN VEGAS.

The reason why it took so long is because I was getting a 100% bonus of 5,000 yen.

The fault lies with me as I only sent 4,500 yen.

And I make this kind of mistake all the time.

I've had to be lectured by the operator a few times.

Sorry as always Kbet Ntier

I bow my head to the others.

Send the correct amount of cryptocurrency

It's nice when players also know how to admit a mistake and even better when support helps you and you get paid. That's how it should always be. 

Despite this situation, will you continue to play here? 🙂

Hi everyone, thanks for the support.

The casino: https://vulkan.bet/es/casino , closed my account for no reason. I entered the house because I saw that it has promotions for deposits and it seemed like a nice house when I registered, I played a deposit bonus of 399 soles and they gave me 200 soles for free, the money accumulated between wins and losses and I reached approximately 1,500 Peruvian soles equivalent to approximately 405 dollars. I first made a withdrawal of 750 soles and the withdrawal was successful, but when I requested the withdrawal the next day the casino told me that I had created multiple accounts and that because of them they were closing my account without the option to open it, many times I asked them to give me proof of what they were saying, but they only gave some emails with which they related me which I do not know and they also told me that movements and creation of accounts had been made from my equipment and that is a lie, only I enter my computer and my cell phone. I ask for your support to solve my problem.

Muy buenas con todos , gracias por el apoyo.

El casino: https://vulkan.bet/es/casino , me cerro mi cuenta sin motivo alguno . Ingrese a la casa porque vi que tiene promociones por deposito y me parecio un casa agradable cuando me registre , jugue un bono por deposito de 399 soles y me dieron 200 soles de gratuita , el dinero se acumulo entre ganadas y perdidas y llegue hasta aproximadamente 1500 soles peruanos equivalente a 405 dolares aproximadamente .Realice primero un retiro de 750 soles y el retiro fue exitoso , pero cuando solicite al dia siguiente el retiro el casino me indico que yo habia creado multicuentas y que por ellos me cerraban la cuenta sin opcion a apertura, muchas veces le pedi que me dieran las pruebas de lo que estaban diciendo , pero solo dieron algunos correos con los que me relacionaban los cuales desconosco y me dijeron tambien que de mi equipo se habian hecho movimientos y creacion de cuentas y eso es mentira , solo yo entro a mi computadora y a mi celular. Pido su apoyo para solucionar mi problema .

It sounds somehow strange, to tell you the truth, that they first paid you some of your winnings and only then blocked your account. Right?

If you wish, though, our complaint team could try to investigate the whole situation and try to help you get the rest of the money as well.

Please submit a complaint by using this link, where you explain the whole situation. Then our team will get back to you, and hopefully we'll be able to help.

I can see that you have an ongoing complaint here, and our team is working on it.

Why do you think the casino is a scam, actually? 🤔

Is it because of the verification process, perhaps?

Our complaint team is investigating your case, and hopefully soon we'll be able to move forward with it.

Is there any update by now, perhaps?

Good evening,

My complaint is against the bookmaker vulkan bet.

This week I made 2 deposits worth more than 200 euros, and when I went to make a withdrawal I was told that my account was blocked. As well as being banned from playing at the bookmaker, I was blocked and didn't receive the amount I had in my account (around 1,400 euros) or the amount of the deposit. They allege suspicions of fraud and the like, things that are lies and have no meaning whatsoever, and they refuse to give any further justification.

Boa noite,

A minha reclamação é contra a casa de apostas vulkan bet.

Esta semana fiz 2 depósitos no valor superior a 200 eur, quando fui fazer um levantamento recebi a informação que a conta estava bloqueada. Para além de ficar proibido de jogar na casa, fiquei bloqueado e sem receber o valor que tinha na conta (cerca de 1 400 eur) nem o valor do depósito. Alegam suspeitas de fraude e coisas do género, coisas que são mentira e sem nexo nenhum e recusam a dar mais justificações.

Hello.

What exactly did the casino write as an explanation for doing so, please?

Are they investigating your gameplay, perhaps?

Is your account fully verified there?

Good evening,

The house says I've broken the rules. The company suspects that I may be involved in illegal activities!

They are not investigating, they have decided to cancel the account and not return the funds in the account.

Yes, mine is fully verified and I have made several deposits and withdrawals over the years.

Boa noite,

A casa diz que violei as regras. A empresa suspeita que posso estar envolvido em atividades ilegais!

Eles não estão investigando,decidiram cancelar a conta e sem devolver os fundos da conta.

Sim a minha está totalmente verificado e fiz durante anos, vários depósitos e levantamentos

And have they provided any other details about those illegal activities, though?

Our complaint team already started to work on your case, so please reply to some additional questions whenever possible.

Good morning,

They refuse to provide any more information. The answer is always the same, the account is permanently blocked and there's no chance of withdrawing it

Bom dia,

Eles recusam se a fornecer mais dados. A resposta é sempre a mesma, a conta está bloqueada permanentemente e sem hipótese de levantamento