Robybet Casino - 一般ディスカッション

Good morning

I have a problem with the robybet site

I closed my game account on January 3rd

I was contacted that it went well and was being passed on to the relevant department

now on 26 02 I still haven't received the balance

I also sent several emails to AAMS but no response.

what can I do ?

Has this ever happened to anyone?

buongiorno

ho un problema con il sito robybet

ho fatto la chiusura conto gioco il 03 gennaio

sono stato contattato che e’ andata a buon fine e che passava al reparto competente

ora il 26 02 non ho ancora ricevuto il saldo

ho mandato varie mail anche ad aams ma nessuna risposta.

cosa posso fare ?

e’ mai successo a qualcuno?

Could you please help us better understand the issue here?

So you have closed your account there. Is it closed, or can you still log in?

If I understood correctly, you still have some remaining balance left in your account. Right?

Have you requested to withdraw the money, and when exactly, please?

We'll wait for your reply so we can help you out with all this.

I asked to close my account on 01/05/25 and I was told that it was successful and I would be contacted again

but they didn't do it

I can log into the account and see the balance

but don't bet or close it because it says account not enabled

ho chiesto la chiusura conto il 05 01 25 e mi e’ stato risposto che e’ andata a buon fine e sarei stato ricontattato

ma non lo hanno fatto

sul conto posso accedere e vedere il saldo

ma non scommettere o richiuderlo perché dice conto non abilitato

Hello,

At least you can't bet the balance, but I understand your concern. If I understand you well, you aim to withdraw the balance and leave the casino for good, is that so?

May I know how specifically the casino confirmed the account closure back then? Are you sure you checked all spam folders, promotions folders, and simply all incoming emails? It sounds stupid, but such an email may end up in the trash very easily.

I expect you to send additional emails since it has been quite some time. Any response?

Did anyone suggest a temporary solution? Is something like that mentioned in the terms?

I sent tons of emails. But now no one answers anymore.. and I didn't use the casino. Only bets

robybet betting

I have a high balance and they don't want to refund it to me

what can be done?

I also wrote to AAMS but no one ever answered

if you want I can forward you all the emails I sent requesting account closure

ne ho mandate tantissime di mail. ma ora non risponde più nessuno.. e non usavo io casino. solo scommesse

robybet scommesse

ho un saldo alto e non me lo vogliono rimborsare

cosa si puo’ fare?

ho scritto anche ad aams ma non ha risposto mai nessuno

se vuoi posso girarti tutte le mail che ho mandato di richiesta chiusura conto

That is really bad that no one answers, for sure.

If there is a balance you would like to withdraw, our team could try and help you out.

Hopefully the casino will be more responsive to us.

You just need to file a complaint and explain the situation well. Please follow this link where you can do so.

Surely let us know how you go, please.

this link doesn't open. can you send another one or send me the email where I can write?

non si apre questo link. potete mandarlo un altro o mandarmi la mail dove poter scrivere ?

can you send me the link again? it doesn't open. or an email where to write

mi potete rimandare il link ? non si apre. oppure una mail dove scrivere

I'm sorry to hear the link does not work, but it is currently the only way to submit the complaint. Can you kindly describe the issue a bit more concretely? A screenshot or video would be great.

In any case, if you ever face a technical issue, please use a different browser or even device. In most cases, hidden caches or temporary files stored in your current internet browser are to blame. 🙁

https://casinoguru-it.com/reclami/invia 👈

Try that, please.