SunBet Casino - 一般ディスカッション

Hi. I was playing this game on SunBet and after a few spins I actually hit a bonus feature. I chose to play the super hot diamonds feature hold and spin. Everything went fine and I got about 9 symbols wit 1 spin left to go and the all of a sudden the game showed ERROR..When I refreshed the game it showed another ERROR saying "waiting for account manager to confirm last wager". . There was already at R400 and the in game history shows total win was R400 but I didn't receive in my balance. Really disappointed with this. No response from Sunbet after reporting issues twice to costumer support. Got an email saying the issue was resolved and I can resume play from where it was left. After clearing cookies as instructed in email the game did go in but my bonus was done and no winnings were received. What can I do?

May I just ask, in what way did you contact the casino, please? Did you report it via live chat or email?

Our team will try to help with your complaint, for sure. I can see that the investigation has started already, so please reply to some additional questions whenever possible.

Hi Romi.

I have tried the chat and emailed support. After reporting it to chat the matter was apparently escalated twice but when I tried to enquire again I just get the same AI msg of high chat volumes and after waiting the chat gets closed. It's been a week now since the issue occured.

Did you get any reply from the support by email, perhaps?

It must be really frustrating if they don't communicate with you regarding all this. 🤷‍♀️