おやすみ！私はvulkanvegasでアカウントを作成し、一定の金額を引き出しました。さて、KYC検証のために私の書類を提出するとき、数日後、チャットで彼らに連絡した後、私のアカウントが検証されたことを知らせる電子メールを受け取りました。クレジットの引き出しをリクエストしてそこに行きましたが、それでも「未完了」の状態でした。再度アテンダントに連絡することにしたので、アテンダントからアカウントがまだ確認されていないとの連絡がありましたが、アカウント確認確認メールが届いていたのでエラーと返信しました。私はメールの写真を彼女に送信しました。彼女はシステムを調べて、私のアカウントが確認されたこと、そして私の引き出し要求が数時間または数日で確認されることを確認しました。もう1日が経過し、引き出しリクエストのステータスに変更はありません。再度アテンダントに連絡したところ、アカウントがまだ確認されていないことを再度通知されました。しかし、確認メールを受け取ってから2日が経過したことを再度通知しました。彼女は、私のアカウントのステータスはまだ確認されておらず、私のケースを担当部門に転送する予定であり、ケースが解決されるのを待つと述べました。夕方、私は再びチャットに連絡しました、そして驚いたことに、アテンダントは私のアカウントがまだ確認されておらず、私が受け取った電子メールが1つのエラーであると私に知らせました。いつかアカウントを確認してもらえるのか、引き出しができるのか知りたかったのです。
Goodnight! I made the account at vulkan vegas and got a certain amount to withdraw. well, when submitting my documents for KYC verification, after a few days I received an email after contacting them via chat, informing them that my account was verified. I went there, trying to request the withdrawal of my credits, but it was still with "incomplete" status. I decided to contact the attendants again, so the attendant informed me that my account was not yet verified, but I replied that I had an error, as I had already received the account verification confirmation email. I sent the photo of the email to her, she went to look in the system and verified that my account was verified, and that my withdrawal request would be confirmed in a few hours or days, ok. Another day has passed and no change in the status of the withdrawal request. I contacted the attendant again, she again informed me that my account was not verified yet. but again I informed that it had been 2 days since I had received the verification email. she said that my account status was not yet verified and that she was going to forward my case to the responsible sector and that I would wait for the case to be resolved. In the evening I contacted the chat again, and to my surprise, the attendant informed me that my account was not yet verified and that the email I received was 1 error. I wanted to know if I will be able to have the account verified someday and if I will be able to carry out my withdrawal.
Boa noite! fiz a conta na vulkan vegas e consegui certa quantia para sacar. pois bem, ao enviar meus documentos para verificação KYC, após alguns dias recebi email depois de entrar em contato com eles pelo chat, informando que minha conta foi verificada. fui lá, tentar solicitar o saque dos meus créditos, porém ainda estava com status "incompleto". decidi entrar em contato novamente com os atendentes, sendo assim, a atendente me informou que minha conta ainda não estava verificada, porém respondi que tinha algum erro, pois já havia recebido o email de confirmação da verificação da conta. enviei a foto do email para ela, a mesma foi olhar no sistema e comprovou que minha conta estava verificada, e que meu pedido de levantamento estaria sendo confirmado em algumas horas ou dias, ok. mais um dia se passou e nada de alteração no status do pedido de levantamento. entrei novamente em contato com a atendente, a mesma novamente me informou que minha conta não estava verificada ainda. porem novamente informei que ja fazia 2 dias que eu tinha recebido o email de verificação. ela disse que o status da minha conta ainda não estava como verificado e que ia encaminhar meu caso para o setor responsavel e que eu aguardasse a resolução do caso. pela noite entrei em contato com o chat novamente, e para minha surpresa, o atendente me informou que minha conta ainda não estava verificada e que o email que recebi foi 1 erro. queria saber se vou conseguir ter a conta verificada algum dia e se conseguirei realizar meu levantamento.
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