グルからの回答

Good morning and Happy New Year! I have filed a complaint and am waiting for a response from Guru. I see that the timeline is passing and I am getting anxious... of course I still have 3 days left. Is this good or bad? Is there a chance that days will pass and I will not have an answer? Thanks in advance!

Καλημέρα σας και καλή χρόνια!εχω καταθέσει ένα παράπονο και περιμένω απάντηση από την guru,βλέπω πως το χρονοδιάγραμμα περνάει και αγχώνομαι…βέβαια έχω περιθώριο ακόμη 3 μέρες.Αυτό είναι καλό ή κακό ;;;υπάρχει περίπτωση να περάσουν οι μέρες και να μην έχω απάντηση;ευχαριστώ εκ των προτέρων!

Hello, you have nothing to worry about. The timer is there to let us and the players know how much time we have to respond. It is not possible to answer the players right away, but we try to do everything we can to make it so. If by any chance a timer busts out, by all means get in touch, but I think you'll get an answer by then.

I would also like to add that this has nothing to do with whether your case is resolved positively or negatively. 

So it just takes a little patience. 🙂

Your answer is completely understandable. Thank you very much for the response!

Απόλυτα κατανοητή η απάντηση σας.Ευχαριστώ πολύ για την ανταπόκριση!

You're welcome. Like I said, if there's something you think is wrong, feel free to write and I'll try to clear it up.😉

SOS! The timer has reset…and I have no answer…

SOS! Το χρονόμετρο μηδένισε…και δεν έχω απάντηση…

I believe now it's all good and the new timer has been set. Right?

All good, I received an answer, thank you!

Ολα καλά ελαβα απάντηση,ευχαριστώ!

If there's something that seems strange or you want to ask just let me know.😉

SOS my timer has reset and I have no answer!!! thank you!

sos το χρονόμετρο μου μηδένισε και δεν έχω απάντηση!!!ευχαριστω!

Hello!!! From my own experience I can guarantee that Guru will always give you an answer, even if it is a minute before the deadline for your complaint ends. Check your mailbox or the message spinners. It is likely that it is there. This has already happened to me. I hope they solve your problem. Regards.

Hola!!! por experiencia propia te puedo garantizar que guru siempre te dara una respuesta aunq sea un minuto antes de terminar el plazo a tu queja revisa tu buzon o los spin de mensajes es probable que este porahi ya me ah sucedido eso, ojala y te resuelvan tu problema. Saludos

Thank you very much for your answer!! There hasn't been an answer yet, but I'm sure I will soon.. Good luck!

Ευχαριστώ πολύ για την απάντηση σου!!Ακομη δεν έχει δοθεί κάποια απάντηση όμως,λογικά σύντομα θα έχω..Καλή συνεχεια!

Hey, I see Nick wrote you off and Michal will take over the case, so is that OK?🙂

All good! Thank you very much!

Ολα καλά!Ευχαριστω πολύ!