サービスセンターに何度も苦情を申し立てたにもかかわらず、Wintopia は退会を許可してくれません。

The collection is still pending, it's been 10 days now and unfortunately the service doesn't give me an answer as to why they won't let me collect it. How is it possible that a bookmaker doesn't let you withdraw your winnings??? First time it's happened to me in my life and no one gives me answers!

Il ritiro è sempre in sospeso, oramai sono 10 giorni e al servizio purtroppo non mi danno una risposta del perché non mi fanno prelevare. Come è possibile che un bookmaker non ti faccia prelevare i propri soldi vinti??? Prima volta che mi capita in vita mia e nessuno che mi da risposte !

Hi there. May I ask if your account has been fully verified at this casino, have you made any withdrawals before there? What actually comes to my mind is, that you haven't gone thru the verification process, yet. We usually give casinos 14 full days to have the verification done. Please let us know whenever you have any updates regarding this issue.

Yes, I have already checked the documents, in fact the first time I played it made me withdraw. I have the doubt since in both cases I won much more than what I deposited, now they find themselves a liability with me. And now they're dragging it out, most likely just because they hope I'll play them again and lose!!!

Si ho già verificato i documenti, infatti la prima volta che ho giocato mi ha fatto prelevare . Ho il dubbio visto che in entrambi i casi ho vinto molto di più di quello che ho depositato, ora loro si ritrovino un passivo con me . Ed ora la stanno portando alla lunga, molto probabilmente solo perché sperano che io li rigiochi e perda!!!

So in this case I would definitely recommend not to do anything with the money and leave it in the player's account until everything is sorted out. 

You are verified according to what you say, but I have one more question, when you talked about the bookmaker, are your wins from sports betting or did you also play some games in the casino ? 

Please let me know.

I meant sports betting, not casino betting. Only on the web I haven't found any forum about it, here is the only one where I've seen people make complaints and there are answers. Yes, I have no alternative but to leave them there, and hope they don't stay with them forever!

Si intendevo scommesse sportive, non dal casinò. Solo sul web non ho trovato nessun forum al riguardo, qua è l’unico dove ho visto che la gente fa reclami e si hanno delle risposte. Sì non ho alternative che lasciarli lì, e sperare non rimangano in eterno a loro!

Unfortunately, I will have to disappoint you because we at Casino Guru do not deal with sports betting and therefore I will certainly not recommend you to place a complaint with us. We don't have the insight or the experts to resolve the situation objectively. 

Therefore, my recommendation will be directed to these pages which I will provide you with and I will hope that they will be able to help you there:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/ 

If you can open a complaint, be sure to let me know what the result was.

I wish you the best of luck.