スピンフィニティ カジノ (Roaring21 グループ) 10,390 ドルを押収

I had my documents verified and received a phone call verification from the Spinfinity Casino group, including Roaring 21, CasinoMax, Slotsninja, etc. I managed to win $10,390 while depositing around $100 using one of the ongoing bonuses in the cashier.

However, they confiscated my winnings and sent me this email:

Dear Maximilian,

We're sorry, but your BTC payout request of $ 4,000.00 for Account ID maxfiller346226246045 has been declined.

Transaction ID: 3126186

Reason for payout rejection:

Breach of General T&C's - Fraud/Collusion with others - Winnings removed and accounts Banned;

I did not commit any fraud, they ignore my emails

Hello,

I'm sorry you have to go through this. The thing is, the casino obviously considers the matter closed and I would not expect them to respond to you regarding that. I'm not saying this is cool, but from the casino's perspective, it makes sense. 🙁

How would you feel if I suggested lodging a complaint against the casino? Through this free-of-charge process, my colleagues will try to get concrete details from the casino. Afterwards the situation may be discussed.

Read the instructions, if you like: https://casino.guru/complaint-resolution-instructions 👈👈