バルカンベガスは支払いを拒否します！注意！！

Big warning against VulkanVegas.

I've been trying to get a payout for 4 weeks.

New evidence is requested again and again.

Credit card photo front and back,

Photo of ID card

Photo of credit card next to my face

Photo of EC card, proof of account

Multiple proof of address

Everything was delivered, but as before, VulkanVegas refused to pay out for no apparent reason.

I don't even get the money back, let alone the profit.

Emails are no longer replied to.

Online chat is now also silent.

FINGERS AWAY FROM VOLCANO VEGAS !!!

Grosse Warnung vor VulkanVegas.

Seit 4 Wochen versuche ich eine Auszahlung zu bekommen.

Immer wieder werden neue Nachweise angefordert.

Kreditkarten Photo vorne und hinten,

Photo von Personalausweiss

Photo von Kreditkarte neben meinem Gesicht

Photo von EC Karte, Kontonachweis

Mehrfach Addressnachweis

Alles wurde geliefert, aber nachwievor, verweigert VulkanVegas eine Auszahlung ohne ersichtlichen Grund.

Ich bekomme nicht mal das eingezahlt Geld zurück, geschweige denn den Gewinn.

Auf Emails wird nicht mehr geantwortet.

Online Chat schweigt jetzt auch.

FINGER WEG VON VULKANVEGAS!!!

I remember this case where players from Germany had issues with withdrawals in the same casino: https://casino.guru/forum/casinos/volcano-vegas-payout/1

I can see you already opened a complaint on our website so I'm sure Kristina will deal with it. It's really sad that the casino does't communicate with you. It's usually a bad sign 😕

Good day.

The casino paid yesterday.

Apparently they got wind of the complaint.

Many thanks for the support.

Guten Tag.

Das Casino hat gestern gezahlt.

Scheinbar haben die von der Beschwerde Wind bekommen.

Vielen Dank für die Unterstützung.

Nice! I'm glad to hear the good news 🙂 Thanks for the update.

Hello,

I have funds to download from VulcanVegas. I started checking yesterday, but they don't like the verification documents at my address.

I uploaded the back of my ID card - there is my address, I uploaded a bank statement - and here it is, I uploaded a receipt for paid tax, which also contains my address. They don't like anything. Obviously I won't be able to withdraw my funds and they are probably not so correct ...

Correction - with the receipt for paid tax the verification is successful.

It remains to be seen whether they will approve the payment

Vulkan Vegas beware they cheat!! USE BAD FAITH!! , Yesterday I won a credit of 1,500.00 reais, and I requested the withdrawal of 1,000.00, and 500.00 remained to be able to play again, I played the 500.00 and lost, but in the end, I was waiting for my deposit to be debited from the my bank account just didn't fall yet, because I went to complain in the chat and the attendant told me that I had thrown all my balance and lost and that's why nothing was debited to my account. But I'm sure that when I requested the withdrawal, the 1,000.00 reais disappeared from my balance. So be careful with Vulkan Vegas, they use bad faith with gamblers.

Vulkan Vegas tomem cuidado eles enganam!! USAM A MÁ FÉ!! , Ontem ganhei um credito de 1.500,00 reais, e solicitei o saque de 1.000,00, e restaram 500,00 para poder jogar novamente, joguei os 500,00 e perdi, mas em fim, fiquei aguardando o meu deposito ser debitado na minha conta do banco só que não caiu ainda, pois fui reclamar no chat e a atendente me falou que eu tinha jogado o meu saldo todo e perdido e por isso não foram debitado nada na minha conta. Só que eu tenho certeza que quando solicitei o saque os 1.000,00 reais sumiram do meu saldo. Então tom cuidado com o Vulkan Vegas, eles usam de má fé com os apostadores.

Hello, this needs some further investigation. Do you have any email communication or printsscreen or any evidence that your winnings have been voided, please? You should be able to check your gaming history to see how much you lost. I'd also checked your account for some transaction or payment history, so you can see if there is some canceled withdrawal maybe.

Hello, I need help with my withdrawals..because they have an incomplete status, then after a while they have a rejected status...and I can't withdraw my money. would it be necessary to go to international justice? Because casinos are not yet legal in Brazil.

Olá estou precisando de ajuda com meus saques..pois os mesmo ficam com status de incompleto aí depois de um tempo ficam com status de rejeitado...e não consigo sacar meu dinheiro...aí queria saber se dá pra resolver com eles ou seria preciso entrar na justiça internacional? Pois os casinos ainda não são legalizados no Brasil.

Hello,

is there any update to your pending withdrawal, please?

Do you need any help?

Hello,

has your account been already verified, please? Does the casino's support communicate with you?

Have they provided any explanation, please?

If not, please try to ask their live chat.

Two months ago, a fellow player from Brazil has a payment problem as well, frankly, he has not submitted any complaint so we do not know whether his problem has been solved. 🙁

Hello what would you all that have jackpot 7s 1. 140.000$ and first search 9% for 1000$ withdraw and I pay.

Then security service put on hold account from with.

I can play .

Please tell me where to address for big help. To talk with I will accept much less then 1.240.000$

Hello,

What seems to be the issue, please? The language is quite weird, but I'll do my best to guess:

Is your account perhaps blocked due to some investigation, or maybe due to account verification? I honestly can't tell.

Hello, what would you do if you had a 7s jackpot of $1,140,000 and they first ask me to pay 9% for $1000 payouts.

I do that, but I'm waiting again.

Then the security service of the casino put the account on hold. I can play normally but not pay out.

Please tell me where to go for great help. I will accept much less than $1,240,000 to talk

Pozdrav što biste da imate jackpot 7s 1.140.000$ i prvo traže da uplatim 9% za 1000$ isplate.

To i napravim ali opet cekam.

 Tada je zaštitarska služba casina stavila na čekanje račun.Mogu igrati normalno ali ne isplatiti.

 Molim vas recite mi gdje da se obratim za veliku pomoć. Za razgovor prihvatit ću mnogo manje od 1.240.000$

Small Jackpot ... I think that when they saw it in the casino, they immediately panicked

I'm sorry that there isn't a better picture.

Mali Jackpot ...mislim da kad su u casinu vidjeli odmah panika

Zao mi je sto nije bolja slika .

Hi there!

So this is the problem. Now I understand the whole situation You need to pay in order to get paid. Is this correct?

I think I'm going to disappoint you; however, I would not play in the casino with such a weird approach.

Have you been told the purpose of this initial payment?

Could it be a verification deposit? This is the only reasonable thing I can come up with.

The picture is cool, don't worry 🙂

And my congratulations, by the way! Now we're getting back to the casino's fairness. I'd say it doesn't matter whether they are scared or not; if you've won in accordance with the rules, you should be paid.

Thus, I'd like to hear the casino's version 🤔

Hi ..

Im feeling sad because have 1.200.000$ to withdraw and still nothing and I think go to report them to Interpol(have friend in there).

If you can help me with this (of course with provision) then I will delay report.

Or do you know somebody can help to recommend.

Thank you

Could you perhaps help me with the questions I gave you?

I truly think it's important to understand why any sort of advanced payment is necessary. So, I repeat:

Have you been told the purpose of this initial payment?

Could it be a verification deposit? 

Besides, I would say Interpol does not deal with gambling in general 🙂 This is a different field of expertise.

How about submitting a free-of-charge complaint first, hm? No commission; we aim to help, not profit from someone else's issues.

Browse this guide; I think it's worth it.

And when you decide to take part, use this link: https://casino.guru/complaints/create

Additionally, I recall a thread where mostly German and Austrian players talked about lawsuits, which might give you some idea of how it actually works:

https://casino.guru/forum/casinos/execution-pokerstars--apparently--payment-is-not-voluntary/35

Does any of that sound interesting to you?

Sorry purpose of initial payment?

You mean withdrawal, no and to who to say.

After I set up first withdrawal of 1000$ to my MasterCard wait then try again to my wallet Trc20 and few more but nothing happened and then contact customer service so they told me I must pay for withdrawal of 1000$ 9% wich is 90$. Pay that then contact them and they say that security service need my ID card and to pay for fee 20%.

I really dont know what to do.