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Hi Kristina, can you please check your inbox at kristina.s@casino.guru? thanks

Hi there,

I will notify Kristina about that tomorrow.She does not respond on the forum, she deals with the complaints 😉.

Can you explain, what seems to be the problem with your reply, please?

Hello there, my reply is not visible yet on the complaint page, why?

Hello,

because Kristina has not approved it yet - it is not visible to the public, it's waiting for review.

We do that to make sure that any kind of sensitive information won't be available publically.

Am I assuming correctly, that now you find a way how to respond to the complaint?

You can always access your complaint via your profile, or use this link directly. I wish you a happy ending.🤞

Thanks Radka, yes I undestand and I hope will be reviewed soon, bye for now.

Sure thing 🙂

if you need anything else, just let us know. Would be good to mention that we are experiencing an incredibly high amount of submitted complaints from players, sadly as a result the complaint replies may be delayed.

Please, be patient with us.