保険対象外引き出し

They asked me to verify and they didn't let me finish the verification and I opened another account because the verification problem wasn't resolved and now they won't let me withdraw my earnings.

Me pidieron que verificara y no me dejaron terminar la verificación y abrí otra cuenta pues el problema de verificación no me lo resolvieron y ahora no me dejan retirar mis ganancias

Hello, first of all, what casino did you play at? 

Next, I would like to know if you know why the verification was not completed, or possible? Did the casino not accept your documents and how long did it take? 

To be honest, you probably did the worst thing you could have done, because opening another account is a violation of the rules and it is quite possible that the casino will confiscate your winnings. So why didn't you come here right away and try to ask us for help or some advice? I think it's going to be difficult now, but anyway, answer my questions and we'll see what we can do.