妻のカードで入金したのですが、引き出しができません

good morning, I loaded with my wife's card, I state that she was aware and in fact we played together I won the 5000 thousand euros on the emir bet site but they don't want to let me withdraw the money, what can I do?

buongiorno, ho caricato con la carta di mia moglie, premetto che lei era consapevole e anzi abbiamo giocato insieme ho vinto la 5000 mila euro sul sito emir bet ma non vogliono farmi prelevare i soldi come posso fare ?

May I first ask at which casino this happened, please?

Usually, online casinos won't accept a third-party payment, as we can call it. The only way is if the account you r wife uses is a joint account. It should always be written in the terms, and it is wise to read those before playing at any casino.

Could you tell us more about all this, so we can perhaps help you out, please?