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Hello, I won €3000 at Vulkan Vegas without a bonus but only with my money. Now I have problems with account verification, I have already uploaded all documents. Funnily enough, my payment went to LODGING Lekki NG and is categorized as accommodation. Is this known? My payout keeps getting rejected and customer service tells me to wait for an email reply.

Guten Tag, ich habe bei Vulkan Vegas ohne einen Bonus sondern nur mit meinem Geld 3000€ gewonnen. Nun habe ich Probleme mit der Konto Verifizierung, ich habe alle Dokumente bereits hochgeladen. Meine Zahlung ging aber komischerweise an LODGING Lekki NG und ist als Unterkunft kategorisiert. Ist so etwas bekannt? Meine Auszahlung wird immer wieder abgelehnt und der Kundrndienst sagt mir ich solle auf Antwort per Mail warten.

Hm, it surely sounds strange, but just give them some time and let's see how it develops. We have few threads about Vulkan Vegas here on the forum. It seems that especially German and South American have some delayed withdrawals from time to time. I've seen cases when it took 2-3 weeks. Just remind yourself on chat every few days and you should be fine.

I too have the same problem when it comes to payouts and depositing them into my account. I have never had the issue with other casinos and quickly shifted to another one called Gamdom.ca, and I didn't have the problem anymore. Don't be scared of leaving a casino if they happen to make you wait out and be too impertinent in solving your issue with them.