96エースカジノは私の$14,800の賞金を拒否し、私のアカウントをシャットダウンします

The attached screenshot from the conversation with 96Ace representative on the day my $14,800 (capital:$300 bonus:$60 winnings:$14,440) provider played: Evolution, lightning baccarat most winning: $11,343 (single game with lighting cards won on banker and banker pair) Date of incident: 23rd May 2022

Is there any anyone or association who can help me in this ?

Hello,

according to the screen shots it seems you agreed that you violated terms and conditions and also you agreed that only the $300 will be refunded.

Am I correct at this point, please?

Sadly, only visible part is the chat itself but I am unable to see the chart and the rules the support shared with you.

Anyway, to me it also seems that those $300 were transfered immediately, so have you already receive the amount, please?